Allegro fined PLN 3.97 million for prohibited unilateral contract-change clauses
Company: Allegro sp. z o.o.
Summary
In a separate December 2022 consumer-protection decision, the President of UOKiK found that Allegro used prohibited clauses giving itself broad rights to unilaterally amend contractual terms, including terms governing the paid Smart service. UOKiK found that consumers who prepaid for multi-month services had a right to expect the agreed conditions to remain stable and imposed a PLN 3,970,677 fine. Allegro stopped using the contested clauses in new templates and declared it would not rely on them for existing contracts. Because final appeal closure was not established, this record is marked unresolved. Source: https://archiwum.uokik.gov.pl/news.php?news_id=19185