Qantas Ordered to Pay $100 Million for Selling Tickets on Cancelled Flights
Company: Qantas Airways Limited
Summary
In October 2024, the Federal Court ordered Qantas Airways Limited to pay A$100 million in penalties for misleading consumers about flights it had already decided to cancel. Qantas admitted that it continued offering and selling tickets for tens of thousands of cancelled flights and failed to promptly inform some existing ticket holders that their flights had been cancelled. The conduct affected consumers between May 2021 and August 2023. Qantas also undertook to pay approximately A$20 million to more than 86,000 affected customers. The ACCC said consumers must be able to rely on airlines to provide accurate information when purchasing air travel. Source: Australian Competition and Consumer Commission https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers ACCC airline report https://www.accc.gov.au/system/files/domestic-airline-competition-in-australia-may-2024-report.pdf