Air Canada Rotten Score Breakdown

On November 22, 2021, the U.S. Department of Transportation reached a $4.5 million settlement with Air Canada concerning extreme delays in providing refunds to thousands of consumers for flights to or from the United States that were cancelled or significantly changed. The consent order resolved the enforcement matter and included credits for customer refunds; it should not be read as a court judgment after trial. Primary source: https://www.transportation.gov/briefing-room/us-department-transportation-secures-record-45-million-agreement-air-canada-settle