Orange S.A. Rotten Score Breakdown

On 17 December 2015, the French Competition Authority fined Orange €350 million for four exclusionary practices in fixed and mobile telecommunications services for business customers. The authority found, among other conduct, discriminatory access to information about the copper local loop and loyalty mechanisms that hindered customers from using competing providers. Orange did not contest the grievances and accepted the fine under a settlement procedure. Primary source: https://www.autoritedelaconcurrence.fr/en/communiques-de-presse/17-december-2015-telecommunications-business-market

France Télécom, renamed Orange in 2013, was convicted as a legal person on 20 December 2019 of institutional moral harassment connected with management policies implemented from 2007 through 2010 and was fined €75,000. The company did not appeal its conviction. Former executives pursued separate appeals; on 21 January 2025, the Court of Cassation rejected their final challenges and confirmed that institutional moral harassment can fall within the criminal offence. This record concerns the company's own final conviction and distinguishes it from the later proceedings involving individuals. Primary judicial source: https://www.legifrance.gouv.fr/juri/id/JURITEXT000051151246/ Supporting procedural report: https://www.lemonde.fr/societe/article/2025/01/21/france-telecom-la-cour-de-cassation-reconnait-le-harcelement-moral-institutionnel_6508850_3224.html

On 14 November 2024, CNIL fined Orange €50 million after finding that it displayed advertising messages among users' emails without valid consent and continued reading cookies after users withdrew consent. CNIL also ordered Orange to stop the cookie practice; on 11 September 2025, CNIL closed that injunction after verifying compliance. Closure of the injunction does not erase the underlying infringement finding or fine. Primary sources: https://www.cnil.fr/en/advertisements-inserted-among-emails-orange-fined-eu50-million and https://www.cnil.fr/en/closure-injunction-issued-against-orange