Poste Italiane S.p.A. Rotten Score Breakdown

In May 2025, AGCM found that Poste Italiane blocked or threatened to block use of its BancoPosta and PostePay Android apps when users withheld permission to access certain smartphone data. The authority classified the conduct as an aggressive unfair commercial practice under Italy's Consumer Code and imposed a €4 million fine. Primary decision: https://www.agcm.it/dotcmsCustom/tc/2030/6/getDominoAttach?urlStr=81.126.91.44%3A8080%2FC12560D000291394%2F0%2F81A8D1FD607C4C0DC1258CA4002AFD03%2F%24File%2Fp31566.pdf

In September 2020, AGCM found that Poste Italiane misleadingly promoted registered-mail delivery and digital-withdrawal services and documented repeated cases in which delivery attempts were not made even though recipients were present. AGCM initially imposed the then-statutory maximum €5 million fine; after court proceedings, AGCM redetermined the fine at €2.5 million in May 2024 while retaining the infringement finding. Primary sources: https://www.agcm.it/media/comunicati-stampa/2020/9/PS11563 and https://www.agcm.it/dotcmsCustom/tc/2029/5/getDominoAttach?urlStr=81.126.91.44%3A8080%2FC12560D000291394%2F0%2F527306EDD93EABDFC1258B2A003D4E14%2F%24File%2Fp31195.pdf