Orange Polska fined over PLN 34 million for unlawful prepaid inactivity fees
Company: Orange Polska S.A.
Summary
In February 2026 the President of UOKiK issued decisions finding that Orange Polska unlawfully changed prepaid-contract terms and charged customers a number-maintenance fee when they were inactive, for example when they did not top up or generate sufficient usage. UOKiK said the clauses were prohibited and inconsistent with the nature of prepaid services, and imposed total fines of PLN 34,030,000. The decisions are not final and may be appealed, so this record is marked unresolved. Source: https://uokik.gov.pl/en/pre-paid-phone-you-use-it-as-needed-not-with-orange