Citizens Bank paid $9 million penalty over unlawful credit-card dispute handling
Company: Citizens Financial Group, Inc.
Summary
CFPB sued Citizens Bank over failures to properly investigate and resolve billing-error and unauthorized-use claims, refund related fees and finance charges, provide required notices, and disclose credit-counseling information. A federal court entered a stipulated final judgment requiring a $9 million civil penalty and injunctive relief. Source: https://www.consumerfinance.gov/enforcement/actions/citizens-bank/