Company report
Citizens Financial Group, Inc.
Finance & Insurance · Providence, United States
Citizens Financial Group, Inc. currently has a Rotten Score of 14/100 and is classified as Mildly Rotten. The score is based on 2 approved evidence records.
What has Citizens Financial Group, Inc. done?
Documented incidents behind the score, most recent first.
- Citizens Bank paid $9 million penalty over unlawful credit-card dispute handling2010–2016 · Deceptive Practices · high severity
- Citizens Bank paid $18.5 million for failing to credit customers' full deposit amounts2008–August 12, 2015 · Deceptive Practices · high severity
At a glance
- Industry
- Finance & Insurance
- Company size
- Unknown
- Headquarters
- Providence, Rhode Island, United States
- Website
- www.citizensbank.com/
Major U.S. company operating in the finance & insurance sector.
Assess documented harm
How serious is each kind of harm at this company? 1 = low · 5 = severe. 1 of 8 categories have verified evidence.
| Category | Evidence | Your rating · 1 low → 5 severe |
|---|---|---|
Deceptive Practices 2 verified records | 2 | |
Corporate Misconduct No evidence yet | — | |
Human Rights & Exploitation No evidence yet | — | |
Fraud & Corruption No evidence yet | — | |
Environmental Harm No evidence yet | — | |
Sustainability Deception No evidence yet | — | |
Workplace Misconduct No evidence yet | — | |
Financial Misconduct No evidence yet | — |
Ratings affect the Rotten Score, lightly. The average rating moves a category's contribution by up to 10%. Verified evidence drives the score, so categories with no evidence add nothing yet. How the score works