Citizens Financial Group, Inc. Rotten Score Breakdown

CFPB sued Citizens Bank over failures to properly investigate and resolve billing-error and unauthorized-use claims, refund related fees and finance charges, provide required notices, and disclose credit-counseling information. A federal court entered a stipulated final judgment requiring a $9 million civil penalty and injunctive relief. Source: https://www.consumerfinance.gov/enforcement/actions/citizens-bank/

CFPB, FDIC and OCC took action against Citizens Bank after finding it failed to credit consumers the full amounts of deposits when deposit slips differed from the money actually transferred. The CFPB order required about $11 million in refunds and a $7.5 million penalty. Source: https://www.consumerfinance.gov/archive/newsroom/cfpb-orders-citizens-bank-to-pay-18-5-million-for-failing-to-credit-full-deposit-amounts/