Italian regulator fined Trenitalia €5 million for omitting regional-train options from booking results
Company: Trenitalia S.p.A.
Summary
In July 2017, AGCM found that Trenitalia's website, app and ticket machines omitted numerous journey options involving regional trains from prominent search results, steering customers toward more expensive high-speed options. The authority classified this as a grossly unfair commercial practice, imposed a €5 million fine, required corrective notices and prohibited continuation. Trenitalia subsequently revised its booking system. Primary source: https://en.agcm.it/en/media/press-releases/2018/2/alias-2509