Trenitalia S.p.A.
Approved Evidence
Added to Rotten Company: 8/29/2026
Conduct/Event period: July 19, 2017–July 19, 2017
Ongoing: No
Resolution status: Resolved
Resolution date: July 19, 2017
Italian regulator fined Trenitalia €5 million for omitting regional-train options from booking results
Summary
In July 2017, AGCM found that Trenitalia's website, app and ticket machines omitted numerous journey options involving regional trains from prominent search results, steering customers toward more expensive high-speed options. The authority classified this as a grossly unfair commercial practice, imposed a €5 million fine, required corrective notices and prohibited continuation. Trenitalia subsequently revised its booking system. Primary source: https://en.agcm.it/en/media/press-releases/2018/2/alias-2509
Evidence Weight
99.49
Severity: high
Recency Weight: 99.4850705798072
File Weight: 1