Crown Melbourne Fined $120 Million for Systemic Responsible-Gambling Failures
Company: Crown Resorts Limited
Summary
In November 2022, Victoria's gambling regulator imposed fines totalling A$120 million on Crown Melbourne for serious failures involving responsible gambling. The regulator said Crown had breached its Responsible Service of Gambling obligations over many years, including failing to intervene when customers displayed signs of gambling harm and allowing customers to gamble for extremely long periods, sometimes exceeding 24 hours without a break. The Victorian Gambling and Casino Control Commission described the misconduct as extensive, sustained and systemic and said it spanned roughly 12 years. Crown accepted that disciplinary action should be taken and committed to reforms. Source: Victorian Gambling and Casino Control Commission https://www.vgccc.vic.gov.au/vgccc-imposes-record-fines-totalling-120-million-crown-melbourne-responsible-service-gambling