American Express Company Rotten Score Breakdown
Corporate Misconduct
0.0ptsCommunity concern only
Community ratings exist, but no approved evidence has been submitted. Community ratings do not affect the Rotten Score.
Avg Rating: 3.00Ratings: 1Severity Score: 0.00Evidence Count: 0Contribution: 0.0 pts
Human Rights & Exploitation
0.0ptsCommunity concern only
Community ratings exist, but no approved evidence has been submitted. Community ratings do not affect the Rotten Score.
Avg Rating: 5.00Ratings: 1Severity Score: 0.00Evidence Count: 0Contribution: 0.0 pts
Fraud & Corruption
0.0ptsNo documented evidence
Avg Rating: —Ratings: 0Severity Score: 0.00Evidence Count: 0Contribution: 0.0 pts
Deceptive Practices
30.0ptsToxic workplace vibes
Avg Rating: 5.00Ratings: 1Severity Score: 6.00Evidence Count: 1Contribution: 30.0 pts
Misconduct: low 0 · medium 0 · high 1
Remediation: low 0 · medium 0 · high 0ⓘ cap: 25%
American Express Agreed to Pay $108.7 Million Over Deceptive Marketing and Dummy Account Information
In January 2025, American Express Company agreed to pay a $108.7 million civil penalty to resolve U.S. Department of Justice allegations involving deceptive sales practices and false account information.
DOJ alleged that American Express deceptively marketed credit-card and wire-transfer products to small-business customers and entered false or “dummy” Employer Identification Numbers into credit-card accounts. The government said the practices violated the Financial Institutions Reform, Recovery and Enforcement Act.
The civil settlement was part of a broader resolution involving related criminal conduct and required substantial financial penalties.
Source:
U.S. Department of Justice
https://www.justice.gov/archives/opa/pr/american-express-agrees-pay-1087m-settle-allegations-deceptive-marketing-and-dummy-account
Environmental Harm
0.0ptsNo documented evidence
Avg Rating: —Ratings: 0Severity Score: 0.00Evidence Count: 0Contribution: 0.0 pts
Sustainability Deception
0.0ptsNo documented evidence
Avg Rating: —Ratings: 0Severity Score: 0.00Evidence Count: 0Contribution: 0.0 pts
Workplace Misconduct
30.0ptsCustomer trust? Never heard of it
Avg Rating: 5.00Ratings: 1Severity Score: 6.00Evidence Count: 1Contribution: 30.0 pts
Misconduct: low 0 · medium 0 · high 1
Remediation: low 0 · medium 0 · high 0ⓘ cap: 25%
American Express Paid Civil Penalty Over Discriminatory Job Advertisements
In May 2022, the U.S. Department of Justice reached a settlement with American Express Company over job advertisements that unlawfully restricted positions based on citizenship status.
The Justice Department's Immigrant and Employee Rights Section said American Express was among employers that posted discriminatory advertisements on college recruiting platforms. The settlement required American Express to pay a $29,008 civil penalty, train recruiting personnel on the Immigration and Nationality Act's anti-discrimination requirements and change recruiting practices.
Source:
U.S. Department of Justice
https://www.justice.gov/archives/opa/pr/justice-department-secures-settlements-16-employers-posting-job-advertisements-college
Financial Misconduct
0.0ptsNo documented evidence
Avg Rating: —Ratings: 0Severity Score: 0.00Evidence Count: 0Contribution: 0.0 pts