Block, Inc.
Approved Evidence
Added to Rotten Company: 8/26/2026
Conduct/Event period: 2020–January 16, 2025
Ongoing: No
Resolution status: Resolved
Resolution date: January 16, 2025
Block ordered to pay up to $175 million over Cash App fraud and dispute failures
Summary
The CFPB found Block failed to take timely and effective measures against fraud on Cash App, provided ineffective customer service and mishandled unauthorized-transaction disputes. The 2025 order required up to $120 million in consumer redress and a $55 million penalty. Source: https://files.consumerfinance.gov/f/documents/cfpb_block-inc-stipulation_2025-01.pdf
Evidence Weight
100.00
Severity:
Recency Weight: 99.99989820687469
File Weight: 1