Henry Schein, Inc. Rotten Score Breakdown

In 2016, Henry Schein Practice Solutions agreed to pay $250,000 to settle Federal Trade Commission charges that it falsely advertised the encryption provided by its Dentrix G5 dental-practice software. The FTC alleged that Schein marketed the software as using industry-standard encryption for sensitive patient information and as helping dental practices satisfy regulatory obligations, while the product actually used a less complex data-masking process that did not meet accepted encryption standards. The final order prohibited misleading claims about encryption and regulatory compliance and required the company to notify customers who had purchased Dentrix G5 during the period of the challenged representations. Sources: Federal Trade Commission https://search.ftc.gov/news-events/news/press-releases/2016/01/dental-practice-software-provider-settles-ftc-charges-it-misled-customers-about-encryption-patient Federal Trade Commission https://www.ftc.gov/news-events/news/press-releases/2016/05/ftc-approves-final-order-henry-schein-practice-solutions-case