Rotten Company

Rogers Communications Inc.

Approved Evidence

Added to Rotten Company: 9/1/2026
Conduct/Event period: January 1, 2011–August 31, 2013
Ongoing: No
Resolution status: Resolved
Resolution date: March 16, 2015
misconduct

Rogers agreed to provide up to $5.42 million in refunds over premium-text charges

Summary

On March 16, 2015, Rogers Communications Inc. reached an agreement with the Competition Bureau to provide up to an estimated $5.42 million in refunds. The Bureau concluded that Rogers made or permitted false or misleading representations about premium-text services and that customers were charged for services they did not intend to purchase or agree to pay for. Eligible charges ran from January 1, 2011 through August 31, 2013. The settlement ended the Bureau's litigation against Rogers without a trial judgment. Primary source: https://competition-bureau.canada.ca/en/how-we-foster-competition/education-and-outreach/news-releases/rogers-agreement-competition-bureau-nets-record-refunds-wireless-consumers

Evidence Weight
98.01
Severity: high
Recency Weight: 98.00772563400241
File Weight: 1